PRIVACY POLICY  

Atlas Withlocals experience is committed to respecting your privacy. We do not sell or disclose to third parties the information you provide to us. We use your contact information and personal travel preferences to provide to you related Atlas Withlocals experience information, or to design and book your travel arrangements. If at any point you wish to have your name removed from our database, please contact us at contact@atlaswithlocals.com. In some cases, once you have confirmed a tour or services with Atlas Withlocals Experience, we provide your contact details and specified preferences to our travel suppliers in order to ensure your safety, ease, comfort and enjoyment while you travel with us. 

RESERVATIONS AND PAYMENT 

To reserve your Private trip or service, we require a deposit of 30% of the cost is due at the time of booking. The balance of your payment is due 30 days prior to departure. If reserving your trip within 30 days of departure, full payment is required. Atlas Withlocals experience cannot confirm any reservation until receipt of the deposit. 

We accept payments by wire transfer for deposit, and once on the spot you can pay by any major credit card:  MasterCard, Visa, American Express… 

CANCELATION BY OUR COMPANY 

Atlas Withlocals reserve the right to cancel a confirmed Tour or service and will advise you of such cancellations no later than 50 days before the tour departure date. Where the cancellation is due to “Force Majeure” or government travel advice, our company reserve the right to cancel a departure at any time. Should Atlas Withlocals cancel your confirmed trip you will be given the choice of taking the same holiday within a 26 week period or accepting a full refund (except in the case of “Force Major” or government travel advice when refunds will be less any unrecoverable costs).  Our company will not be liable for any additional costs incurred by you or to pay any other compensation to you. 

CANCELLATION BY YOU 

If you have to cancel your Atlas Withlocals trip & services, you are entitled to the return of these amounts, which are reflected on your statement of account, and based per person: 

Number of days prior to your trip: 

75+: 100% Refund of deposit 

31–74 days: Deposit only 

30-0: 0% Refund of full trip cost / 100% cancellation fee 

AIR TRANSPORTATION: 

Atlas Withlocals does not book airline flights for tour participants. It is the tour participant’s responsibility to ensure that all flights coincide with trip itinerary dates.  

Atlas Withlocals is not responsible for any costs associated with the tour participant’s inability to secure appropriate flight tickets, nor are we responsible for any fees or penalties enacted by the airline(s) because of trip cancellation or changes to trip itineraries. Atlas Withlocals is not liable for costs incurred because of flight delays or flight cancellations. 

PASSPORT AND VISA 

You are responsible for ensuring the possession of valid required travel documents. Your passport must be valid for 6 months prior entering the country. It is the sole responsibility of the tour participant to ensure that all passport and visa requirements are met prior departure. 

TRAVEL INSURANCE 

We do not provide any insurance. It is your full responsibility to obtain appropriate holiday travel insurance. 
We strongly encourage you to have travel insurance covering loss, expenses and damages arising from accidents, injury, illness and death, emergency repatriation and personal liability and others. 

SPECIAL REQUEST 

Special request or requirement that are essential to your booking (e.g. dietary requirement, wheelchair assistance or special facilities for certain medical conditions) must be made known to us in writing before you book. 

We will contact our supplier and the request will only become a term of your contract with us if we confirm in writing that the request can be met and your booking proceeds on that basis. are unable to provide proof of insurance when requested.  

We are happy to pass on any other reasonable requests that you may have (e.g. desired location of hotel room or other requirement as to meals) but they cannot be guaranteed and will not form part of our contract. No compensation will be payable if such requests are not fulfilled. 

COMPLAINTS 

In the unlikely event that you have reason to complain, please immediately contact your driver/hotel/guide who will do anything possible to resolve the complain immediately. If this is not possible, please contact us in writing with details of your complain.